30-Day Protection
Take time to use the service and make sure it meets your needs.
30Days
Our promise to you
Satisfied or Refunded — 100%
You have 30 calendar days from activation to decide. If the service is not right for you, contact us and request your money back.
Clear & protected
Full Amount
Approved requests receive the full eligible purchase amount — no hidden refund fee.
Same-Day Issue
Once approved, we issue your refund to the original payment method the same day.
Good to know: We issue approved refunds the same day. Your bank or payment provider may need additional processing time before the funds appear in your account.
Simple process
Your Refund in 3 Easy Steps
1
Send Your Request
Contact us within 30 days by WhatsApp or email and include your order email or order number.
2
Quick Verification
We confirm your order and check that it falls within the 30-day guarantee period.
3
Refund Issued
Once approved, the full eligible amount is issued to your original payment method the same day.
✓ Covered by Our Guarantee
- First-time retail subscription purchased directly from MyTV Canadian
- Refund request submitted within 30 calendar days of activation
- Valid order email or order number provided
- Duplicate or accidental eligible retail purchase
Important Exceptions
- Reseller panels, reseller credits and business accounts
- Requests made after the 30-day guarantee period
- Third-party app, device or internet-service charges
- Fraudulent activity, abuse or duplicate chargeback claims
1Our 30-Day Promise
MyTV Canadian offers a 30-day satisfaction guarantee on eligible retail subscriptions purchased directly from us. You may request a refund during this period if the service does not meet your expectations.
Requesting technical support is optional and does not remove your right to request an eligible refund within the guarantee period.
2Amount and Payment Method
Approved requests are refunded for the full eligible amount paid to MyTV Canadian, with no refund-processing fee deducted by us. The refund is returned to the original payment method whenever possible.
Bank, card-network and payment-provider posting times are outside our control and may vary after we issue the refund.
Quick answers
Frequently Asked Questions
How long do I have to request a refund?
You have 30 calendar days from the date your subscription is activated.
Will I receive the full amount?
Yes. Approved eligible requests receive the full purchase amount paid to MyTV Canadian, without a refund fee deducted by us.
Will the money appear in my account the same day?
We issue approved refunds the same day. Your bank or payment provider may take additional time to display the funds.
What information should I send?
Send the email used for your order or your order number. You may also include a short explanation, but it is not necessary to write a long message.
Fast, human support
We’re Ready to Help You Today
Choose the easiest contact method. Please include your order email or order number so we can respond faster.